I worked in the retail mines for a few years as both a peon and a peon first class (manager).
Everyone had stories about the absolutely worst assholes they had to deal with. I always told my staff to try to remember that the reason those assholes stood out so much amongst everyone else is because they were not the norm.
Most of our customers were fine or even great. But since that was the norm, they don’t stand out in our memories.
Also, I was always willing to kick out asshole customers. My staff’s job was to take care of the customers. My boss’s job was to take care of corporate.
I worked in the retail mines for a few years as both a peon and a peon first class (manager).
Everyone had stories about the absolutely worst assholes they had to deal with. I always told my staff to try to remember that the reason those assholes stood out so much amongst everyone else is because they were not the norm.
Most of our customers were fine or even great. But since that was the norm, they don’t stand out in our memories.
Also, I was always willing to kick out asshole customers. My staff’s job was to take care of the customers. My boss’s job was to take care of corporate.
My job was to take care of my staff.