Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
“ Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.”
my brother in christ thats a you/your company problem and an example of absolute failure to train
I’ve worked in a call center for 3 years and I can tell you hating your employees is an industry culture thing
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