In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.
TBF, nobody unironically uses “the customer is always right”, other than entitled boomers who want to speak to the manager…
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Hey, as that former low-level supervisor kid, I resemble that remark!