I once got a refund after 5 hours. I opened the game, left it running at the main menu, then went to make lunch and completely forgot about it. Wasted probably about 3.5 hours in the menu. When I asked for a refund, I didn’t even explain that I’d left it open in the main menu; I just pointed out why I didn’t like it and why I wanted a refund. The game in question was Mount and Blade, store country was Germany, and I submitted the refund request on the same day I bought it.
I once got a refund after 5 hours. I opened the game, left it running at the main menu, then went to make lunch and completely forgot about it. Wasted probably about 3.5 hours in the menu. When I asked for a refund, I didn’t even explain that I’d left it open in the main menu; I just pointed out why I didn’t like it and why I wanted a refund. The game in question was Mount and Blade, store country was Germany, and I submitted the refund request on the same day I bought it.