An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • MeanEYE@lemmy.worldEnglish
    1·
    1 year ago

    That’s one idiot CEO if he thinks AI outperforms human. It might in replying generic answers to well known question. Everything other than that is just wapor.

    • whereisk@lemmy.worldEnglish
      1·
      1 year ago

      Also, the 3 remaining will be falling over themselves looking for a new job to get away from this toxic mf.