An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • MostlyBirds@lemmy.worldEnglish
    0·
    1 year ago

    My recommendation for anyone, but especially IT, is to learn how to use LLMs as they will be pervasive before you know it.

    Better idea: stop doing business with companies that do this.