The headline and a lot of the article are trying to give the impression Google is screwing customers out of what they paid for even though the article itself admits they’re still going to honor the deal for existing customers. They just won’t be extending contracts or writing new ones. Seems like the author is trying really hard to make a mountain out of a molehill.
The advertised “regular device upgrades” will never happen for anyone as part of Pixel Pass, even customers who battled Google’s servers to order a Pixel 6 the moment they became available (it’s me; I’m one of those people) because there’s still more than a month to go before the very first customers in would cross the two-year mark and be eligible to upgrade.
So a core part of the premise of Pixel Pass (device upgrades) is being lost, even to existing Pixel Pass users.
Original marketing from 2021:
Pixel Pass brings together the latest Pixel phone with Google’s best mobile services, device protection and regular device upgrades — all in one easy subscription. (emphasis added)
I think it’s because of the original marketing for Pixel Pass. Google marketed it as being better value than other post-paid mobile phone plan arrangements in some way. It’s just the same boilerplate terms under which a large proportion of mobile phones have been sold for decades in my country - so it was confusing when Google tried to sell me “a new way to buy a phone” where literally the only new thing about it was that you can get discounted Google services bundled. I wouldn’t be surprised if people are getting pissed off about it now for not receiving value that was never actually offered.
Upgrading would have involved signing a new 2 year deal. It’s just a fancy-sounding financing program; the 2 years were to pay for the device they’ve had for 2 years. I’ll never understand the appeal of buying a high-end/expensive phone on such a program because you’ll be stuck paying for something outdated by the end of it, but shrug, that’s not unique to Google.
Sure did which makes me wonder how hard you had to try to intentionally miss the point. Shilling super hard to try and make it seem like Google didn’t set up yet another service with promises that they decided to just cancel without warning after getting enough people hooked into their hardware. Obviously they’re not kicking people off their contracts because they’d get sued and that’s not the point and you know it. How does Google boot leather taste btw?
The headline and a lot of the article are trying to give the impression Google is screwing customers out of what they paid for even though the article itself admits they’re still going to honor the deal for existing customers. They just won’t be extending contracts or writing new ones. Seems like the author is trying really hard to make a mountain out of a molehill.
So a core part of the premise of Pixel Pass (device upgrades) is being lost, even to existing Pixel Pass users.
Original marketing from 2021:
I think it’s because of the original marketing for Pixel Pass. Google marketed it as being better value than other post-paid mobile phone plan arrangements in some way. It’s just the same boilerplate terms under which a large proportion of mobile phones have been sold for decades in my country - so it was confusing when Google tried to sell me “a new way to buy a phone” where literally the only new thing about it was that you can get discounted Google services bundled. I wouldn’t be surprised if people are getting pissed off about it now for not receiving value that was never actually offered.
They’re not honoring that part of the deal.
Upgrading would have involved signing a new 2 year deal. It’s just a fancy-sounding financing program; the 2 years were to pay for the device they’ve had for 2 years. I’ll never understand the appeal of buying a high-end/expensive phone on such a program because you’ll be stuck paying for something outdated by the end of it, but shrug, that’s not unique to Google.
More fuel for the fury engine.
Wow hot take! Except that it’s completely incorrect
Did you even read the article? I did.
Sure did which makes me wonder how hard you had to try to intentionally miss the point. Shilling super hard to try and make it seem like Google didn’t set up yet another service with promises that they decided to just cancel without warning after getting enough people hooked into their hardware. Obviously they’re not kicking people off their contracts because they’d get sued and that’s not the point and you know it. How does Google boot leather taste btw?
“Everyone who disagrees with me is a shill!”
Thanks for admitting you have nothing useful, logical or truthful to say :)