Google kills two-year “Pixel Pass” subscription after just 22 months::Two years on a Pixel Pass was supposed to get you a new phone.

  • Blaidd@lemm.ee
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    1 year ago

    Lots of misunderstanding in these comments. Google Fi service is not going anywhere, Google is not cancelling any services. The Pixel Pass is basically just a bundle of optional services that can be added to your Fi account for a very slight discount. You do not get a free phone, you get interest free financing on your phone. Because they are cancelling the Pixel Pass Google has given me $100 credit towards my next phone, which is a better deal than the Pixel Pass itself.

    Like many people I’m not happy with a lot of things Google has been doing lately, but the Pixel Pass being cancelled is not important.

    • EyesEyesBaby@lemmy.world
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      1 year ago

      To take some sting out of the move, Google is offering a “$100 loyalty reward credit” for active Pixel Pass subscribers. You can use it for $100 off a new Pixel phone from the Google Store or Google Fi, and it expires in two years.

    • marmo7ade@lemmy.world
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      1 year ago

      The Pixel Pass is basically just a bundle of optional services that can be added to your Fi account for a very slight discount.

      $300 over 2 years is not slight.

      I understand completely. This is profiteering and another example of google killing a product I like. Fuck google. They finally got me to switch to an iphone after buying Nexus/Pixel for a decade. I’m switching out of spite.

    • marmo7ade@lemmy.world
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      1 year ago

      I have been a lifelong googler. Owned every Nexus phone and Pixel until the Pixel 6, when I got Pixel pass. They finally made me mad enough to switch to an iphone. I dislike Apple very much, but I can rely on their services still being around 2 years after they launch.

      • Phoenixz@lemmy.ca
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        1 year ago

        But why iPhone?

        I went to search for what the best phones are. Now I’m on OnePlus 8T for the past three years and the device still kicks most phones asses for what was a good price. I’ll use this for another two years I guess and then I’ll look at what is the best phone again. It won’t be iPhone, that’s for sure

        Apple products are overpriced like hell, and simply not yours to do with what you want.

        • Blue and Orange@lemm.ee
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          1 year ago

          Probably because it’s not 2010 and both platforms are matured to the point of being able to do almost the exact same things for the majority of users, so it’s just down to small personal preferences.

          • fireshaper@infosec.pub
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            1 year ago

            This is so true now. I used to go back and forth between iPhone and Pixel phones, and then a few years ago decided it’s just nicer with an iPhone. I know I’ll get regular updates and I’ll get OS updates way longer than any Android phone will. The OSes are pretty much the same now, little tweaks here and there between the two and they are nearly identical to how they work. And iPhone just has more QOL features over Android.

            • SnowdenHeroOfOurTime@unilem.org
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              1 year ago

              Yeah pretty much the same except iOS is absolute trash with the shittiest ux imaginable. Yeah, I have to use them for work. Safari is a fucking trainwreck as one example

              • fireshaper@infosec.pub
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                1 year ago

                The UX is pretty comparable to the Android one, I think. I don’t use Safari, so I don’t know too much about it. I use Firefox instead.

                • SnowdenHeroOfOurTime@unilem.org
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                  1 year ago

                  Firefox on iOS is actually just a reskinned safari, because apple will not allow an actual different browser on their platform. The EU probably is going to change that though.

          • Mr_Dr_Oink@lemmy.world
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            1 year ago

            I think this is mostly right. There used to be big differences and now its very much just a preference. Except when price is taken into account.

            Apple no longer have an excuse for the high price of their phones because they are, as you said, basically the same as androids and in some cases just not as powerful.

            Androids have the advantage of competing with itself. There are many different makes and models of android all fighting for space so new features or improvements happen faster than they do for iphones. Apple have lost what made iphones unique and therefore “worth it” in many consumers opinions.

            If they are now basically an android they should cost the same as an equivalently specced android.

          • Phoenixz@lemmy.ca
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            1 year ago

            iPhone is still WAY more expensive, more prone to failure, harder and more expensive to repair, and you can’t do the same with the device as on an android. So as long as you are a rich non-power user with little technical knowledge and don’t care about the money, then I guess iPhones (and apple in general) are okay, I guess.

            That also directly describes most Apple users

            • Acid@startrek.website
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              1 year ago

              If anything that’s nonsense, iPhones are cheaper and easier to get repaired and far less to failure and I say this as someone who runs a store that sells phones.

              • Phoenixz@lemmy.ca
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                1 year ago

                iPhones are cheaper than Android phones? And they’re easier to repair?

                I’m sorry but both those claims are lies. iPhones and apple hardware in general always is more expensive for less hardware. And though I’m sure there are some hard to repair Android phones out there, apple typically makes sure you get sabotaged if you don’t repair your hardware at their stores and yes, their repair services are insanely expensive

                • Acid@startrek.website
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                  1 year ago

                  Try to as a normal non technical user get a random £200-300 android phone repaired that isn’t Samsung and then try to get an iPhone repaired and see the cost difference

            • Acid@startrek.website
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              1 year ago

              They do not work as well no, take for example if I buy an android phone + a Samsung watch + Sony headphones and run them together you know what happened last time. The Samsung watch broke the Sony headphones touch controls because of the apps not integrating properly.

              That’s the kind of it just works apple phones don’t deal with, I work with phones daily and the amount of people I see return android phones compared to iPhones is not even funny

        • Cool Beance@lemmy.world
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          1 year ago

          He’s probably talking about his dissatisfaction with Google’s entire Android platform on top of Pixel Pass

      • Gsus4@feddit.nl
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        1 year ago

        I mean, there are android phones from 2013 that still work…no need to advertise for apple.

  • efrique@lemm.ee
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    1 year ago

    It has been a pretty short trip from “Don’t be evil” to “The cutting edge of late stage capitalism”

    • nucleative@lemmy.world
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      1 year ago

      That day might come unless they can get the quality of search back under control.

      I wouldn’t be surprised (or sad) if a disruptor comes along with a new idea and gives 'em a hard time.

      Personally I’ve already replaced a high percentage of my Google searches with the OpenAI gpt-4 playground.

      • snowe@programming.dev
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        1 year ago

        I replaced google with Kagi. It’s much much much better. So much better that I’m literally willing to pay for a search engine. It just doesn’t compare.

      • bitwolf@lemmy.one
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        1 year ago

        And then they started pushing Bard which in sure will replace search as soon as it can push ads slyly in conversation

  • wahming@monyet.cc
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    1 year ago

    That sounds like a lawsuit waiting to happen. Telling people they get a new phone if they sign up for 2 years then cancelling it at the 22 month mark.

      • wahming@monyet.cc
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        1 year ago

        Ah I just realised. I was assuming users would get a free upgrade at the end of the 2 years, but it might be they get it upfront at the start

        • GamingChairModel@lemmy.world
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          1 year ago

          Yeah, it’s basically a deal at the time of phone purchase: do this 24-month interest free payment plan for a new device, and we’ll throw in phone insurance, Youtube premium, and Google One for a significantly discounted price. At the end of 24 months, you can either get a new phone and sign up for another 24 months, or cancel at that time.

        • Corkyskog@sh.itjust.works
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          1 year ago

          Yeah, its confusing the way its worded, but it’s still kind of shitty. I am sure there were some who would have bought another phone, but we’re lured into the Pixel deal. I know some people really look forward to replacing their phone every couple years, for whatever reason (they all seem pretty much the same to me).

    • andysteakfries@lemmy.world
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      1 year ago

      This is just an interest free financing plan that comes bundled with services.

      No one was going to get a free phone.

  • narc0tic_bird@lemm.ee
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    1 year ago

    This probably isn’t a big deal, but this is (and the fact that Google is an ad company) is the reason why I wouldn’t rely on any Google service or product that I couldn’t easily replace in a matter of minutes.

    • appel@lemmy.ml
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      It’s this kind of knee jerk on Google’s part that might save them a few bucks in the short term (presumably incentiviced with bonuses for the managers) but causes long time reputational damage over time.

      I don’t understand how seemingly no one up the chain considers this before pulling the plug so quickly.

      Don’t fuck with user trust. When you lose it it’s pretty hard to get back.

    • Objects in Space@infosec.pub
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      I was all in for years and each product I’ve been burned, this is the last straw for me. As each thing I own fails or needs replacing, it won’t be Google.

      I am done, I looked past a lot of faults because of the overall capabilities of the ecosystem they created and they’ve slowly dismantled it and changed and tweaked everything to be annoying to use.

      It’s like they intentionally pick the best features, remove them and try to gaslight me into thinking it’s better now.

      I’m just done with them.

        • Objects in Space@infosec.pub
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          1 year ago

          Your question really made me laugh because I was indeed rambling but the overall point was - I bought Google products, they’ve dismantled and changed things to make it less useful than it was or they have cancelled the product/program entirely. So I’m not buying their products anymore. It’s my opinion but it’s my money and I’m going to choose to spend it elsewhere.

          Hope that clears it up.

            • Objects in Space@infosec.pub
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              1 year ago

              Pixel pass is the most recent service they’ve cancelled on me, my movies I bought on Google TV after being moved to YouTube but that service is gone too.

              Their assistant devices have slowly gone crazy and barely understand anything and half the features for them have been removed for one reason or another.

              Also the transition from the Nest app for my cameras which was amazing to the shitty Google home app which had half the features and didn’t work with all my cameras so I had half on nest and half on Google home.

              Also their WiFi app is now also in Google home and it has less features than the original stand alone. So it’s not all free services, it’s things I’ve paid for and been burned over and over again.

              I had a lot of their stuff over the years and it’s always great at first until… it’s not.

              • SnowdenHeroOfOurTime@unilem.org
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                1 year ago

                Okay, this explanation does make sense. I’ve only ever really given money directly to Google by buying their phones, and recently a Google TV device. I have a Nest thermostat which I bought before they owned it, and while they haven’t actually messed anything up with it per se, it’s been really annoying how many times they’ve nagged me about migrating my Nest account to a Google account. Also they did cancel a bunch of features on Fitbit after they bought it. Granted I didn’t really use any of those features but I could see how that would be frustrating.

                The voice assistant is pretty bad. tbf though, I think Siri is as well. Apple doesn’t buy companies quite so often but I’m pretty sure they’ve changed their offerings over the years. A while back I went looking for a way to play my iTunes purchases on Linux and… that was not possible. The Apple DRM is a huge pain in the ass.

    • LifeInMultipleChoice@lemmy.world
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      1 year ago

      The title made it sound bad, then I read the article. It basically said they are canceling a subscription service offering. No one is getting cheated out of a phone. You could pay 45 or 55 dollars a month for 2 years and once it was over you could pay that again to get a new phone. So $1080 for their phone + google services or $1320 for the more expensive phone with their services.

      It was started with the Pixel 6. The Pixel seven I see listed as $599 through the playstore. So thats $481 or $240.50/year on google services you can avoid paying for and just get the phone. Oh, and you are “eligible” for that new phone whenever you want.

      • CosmicDetour@lemmy.world
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        1 year ago

        Whoa, you read the article before getting out your pitchfork? I wish more people would. Part of the reason I left Reddit was due to people (or bots) who would post articles with titles that were unfair, combined with users who wouldn’t read, yet had strong angry opinions about everything.

  • discusseded@programming.dev
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    1 year ago

    Well, that solidifies my plan for graphene os on this 7pro and once fairphone comes state side I’m going all in. Been moving to Proton services and this will be the first and last Google phone I get. So sick of their backtracking on everything I enjoy. Fuck Google.

    • naeap@sopuli.xyz
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      1 year ago

      Im running GrapheneOS on my 7 Pro and I like it very much. Only issue I had was Android Auto. That seems to be not possible to have…

    • CaptKoala@lemmy.ml
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      1 year ago

      Only 2 downsides to pixel:

      1. Stock Rom
      2. No display out from USBC

      All other issues are solved with GOS.

        • CaptKoala@lemmy.ml
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          1 year ago

          I haven’t used a 3.5mm jack in close to a decade, so it’s a non-issue for me, but I get your point.

        • glitchinthematrix@lemmy.ml
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          1 year ago

          What’s the point of having a 3.5 mm Jack when you have LDAC codec for hi res audio over bluetooth?

          • Oascany@lemmy.world
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            1 year ago

            I could list dozens of reasons but at the end of the day it comes down to having the option and making the choice, instead of having it made by some company. And as someone who repairs their own phones, 3.5mm jacks really don’t take a lot of space. It’s definitely not enough to make a substantial improvement to battery size. You question the point of having them, I question the point of removing them when they were (and still are) a universal standard with not many downsides.

            • reev@sh.itjust.works
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              1 year ago

              Also the low end of wired is cheaper and sounds better than the low end of wireless.

              Yay ChiFi

              • PilferJynx@lemmy.world
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                1 year ago

                ChiFi is amazing for the cost most of the time. For me though, having to carry extra things for the wireless options just makes it more inconvenient as well as remembering to recharge. And dongles just end up constantly unplugging with regular movement. I miss headphone jacks. Such a crap move.

          • Rambi@lemm.ee
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            1 year ago

            I always prefer wired in most circumstamces; wired earphones, Xbox controllers, printers, etc. I just want something to be the exact same every time I use it so my life is similar. I don’t want to worry about swapping out batteries, or recharging and then then the battery eventually dying. It’s just one extra thing that you have to worry about.

            Not to say the newer specs of Bluetooth aren’t great because it has come a long way. And I do have an 1st MX Masters mouse that I love. Idk I just generally prefer consistency and reliability over the ergonomic and mobility advantages. Everyone is different I guess

          • Oascany@lemmy.world
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            1 year ago

            I’d argue it’s a bigger moral choice than no usb-c display out. And the $8 dongle doesn’t resolve it. I find that I use wired headphones while charging my phone about 30% of the time, making 30% of my time using them either vastly inconvenient or time that I can’t use my wired earphones. The good vs evil comes in when you think about why they removed the jack - which was only to sell their wireless buds. There is no other reason that stands any questioning.

  • AutoTL;DR@lemmings.worldB
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    1 year ago

    This is the best summary I could come up with:


    When the service launched in October 2021, Google said that every two years on the Pixel Pass would make you eligible for a brand new phone.

    but Google doesn’t answer its own question, saying only, "We offer the best value of our hardware products and give users the flexibility to purchase their favorite services.

    We continue to evaluate offers based on customer feedback and provide different ways for them to access the best of Google."

    That won’t happen here, though—while new signups are no longer allowed, existing users will be able to finish out their two-year term.

    You’ll receive a monthly bill for Google One, Google Play Pass, and YouTube Premium at the current discounted rate, which is visible in the email sent to you on August 29, 2023 with the subject line, ‘An important update on Pixel Pass.’

    To take some sting out of the move, Google is offering a “$100 loyalty reward credit” for active Pixel Pass subscribers.


    The original article contains 498 words, the summary contains 160 words. Saved 68%. I’m a bot and I’m open source!

  • TherouxSonfeir@lemm.ee
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    1 year ago

    Say what you want about apple, but this is why they are winning. They don’t jump the gun, they don’t go home early, they stick with it consistently.

    They are no more expensive than Samsung. So, other than the walled garden app ecosystem keeping all the malware out, whattcha got?

  • nudny ekscentryk@szmer.info
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    1 year ago

    shit, they should have at least waited the two months, issue some phones to early-adopters and then discontinue the subscription saying there was too little interest amongst the users to justify keeping it up. otherwise it looks like they pulled out at the very last moment to screw people

    edit: ohhhhh, you were supposed to get a new phone when singing up for another two years, then they did well cancelling it before the two-year mark