My guess is he’s using that statement to sidestep criticism of layoffs. I mean, is it wrong to take the long view? No. Does that mean they had to lay off people and put them in a precarious situation? Maybe, maybe not. But the explanation that sounds palatable.
I feel like everyone has had a bad experience with one of the major delivery services and just decides to shit on them. I’ve had packages busted by FedEx, usps, ups, that guy that drops off packages from his unmarked van. Like I get 97% of stuff okay, but 3% comes broken from them all.