my LG TV was up to date but I still managed to root it just recently, via this method: https://github.com/throwaway96/dejavuln-autoroot
it’s well worth it - rebinding the remote alone is sweet AF, plus the ad-free and sponsor-blocking YouTube is great
I work with Zendesk and this doesn’t surprise me at all - the product is janky and they’re much more interested in sales and squeezing a few more $$s from their clients than improving it or fixing issues