This is a commercial business, they can’t just ignore the problem. Someone has to solve it. And that is why companies will ALWAYS chose a product with support from the manufacturer. Just in case the people they hired are unable to solve it.
Its really funny, I’ve noticed in organizations where they only purchase based on support availability they tend to have a lot of random broken stuff because vendors never sorted it out and tons of technical debt from 3/4 configured stuff that nobody took the time to dig into and finish cleaning up after the vendor completed the initial setup, meanwhile organizations which actually take an active role in their infrastructure and focus more on using the right tool for the job tend to have much more robust systems, but more outages where they can only blame themselves
“Open source doesn’t have support”
My brother in christ you are EMPLOYED to be the SUPPORT
No, they employed to contract out the support endlessly and fingerpoint when they can’t figure it out. Yay Microsoft!
And what if they aren’t able to solve the issue?
This is a commercial business, they can’t just ignore the problem. Someone has to solve it. And that is why companies will ALWAYS chose a product with support from the manufacturer. Just in case the people they hired are unable to solve it.
Then they ask the dev and pay for the time? You think thats not an option???
Its really funny, I’ve noticed in organizations where they only purchase based on support availability they tend to have a lot of random broken stuff because vendors never sorted it out and tons of technical debt from 3/4 configured stuff that nobody took the time to dig into and finish cleaning up after the vendor completed the initial setup, meanwhile organizations which actually take an active role in their infrastructure and focus more on using the right tool for the job tend to have much more robust systems, but more outages where they can only blame themselves