However, final users in a corporate environment should be taught that if they get a message with a lot of information, and they don’t understand that information, it’s not for them,

THIS! THIS SO MUCH! And that’s why I took over training all new employees. I teach them how to think. And every time I’ve fixed a problem, I explain to users what happened. As a result, my overall number of tickets has decreased and my users are now better equipped to solve their own issues.