• smeenz@lemmy.nz
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    2 months ago

    Sure, their physical office is closed outside of business hours, but they have a 24/7 website and a call centre that runs late into the night. The last time I physically visited a bank was years ago and they actually couldn’t answer my question and referred me to their call centre instead.

      • bluewing@lemm.ee
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        2 months ago

        It’s called “Work from Home”. Not outsourced and overseas call center.

          • Trainguyrom@reddthat.com
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            2 months ago

            Depends on the bank. I have accounts with 2 credit unions right now and both have WFH tellers who will help with account questions and whatnot from the comfort of their pajamas at home. And I can tell by the local accent and lack of background noise they certainly haven’t been outsourced out of the region if at all