Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.

Use our AI chatbot!

Man, I fuckin’ wish they directed me to the website. Every phone helpline I call these days tries to get me to install an app.

Let’s not forget:

• useless “help” pages that try and explain the most basic of concepts without giving you any information you are looking for, despite it being in the title
• pagaes takes 35 seconds and 17.876 lines of JS code to load
• accept that we share your data with out 237 partners
• page requires a login →login→login form redirects you to homepage instead of page you were before→navigate to page before→page requires a login
• page loading itself after a while
• 8 months old link is broken because they refactored their knowledge base archive without bothering to redirect old links, despite every arricle having a simple code

I in looking at your Microsoft, Intel, Autodesk, HPE, Xilinx…

*splash*

*crickets*

*gentle ocean surf*

*clink of mojito glasses*

*drowning laptop noises*

The stupid 2FA-ception is the worst. You need 2FA app to use an app that requires you to register with an email and then asks you to use another 2FA app. Thankfully, I am using a FOSS 2FA app that got rid of the complications.

I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone

If the second-to-last box at the bottom had an honest message from the company:

“Did you know you could do all this in a way that’s cheaper for us while we continue to charge you the same price that we keep raising inexplicably so that we make more money? Just go to w-w-w dot…”