Me: -submits ticket- “our recycle bins don’t work anymore. What happened?”
IT: “we scripted them to disable every time you guys log in from now on.”
Me: “……why?”
IT: “don’t know, but you won’t be getting recycle bins back until the upgraded computers roll out.”
Me: “okay, when will that be?”
IT: “dunno. We have to do the entire company and we can only do about 4 a week.”
Me: “dude, set up a fucking FOG server, throw all the interns at hooking the new machines up to a cheap switch, and multicast out an image. Bang this out in a few weeks.”
IT: “nope, open source doesn’t have support so we don’t use it.”
Me: “and who is “supporting” you at a rate of 4 pcs a week?”
IT: “……is there anything else I can help you with?”
This is a commercial business, they can’t just ignore the problem. Someone has to solve it. And that is why companies will ALWAYS chose a product with support from the manufacturer. Just in case the people they hired are unable to solve it.
Its really funny, I’ve noticed in organizations where they only purchase based on support availability they tend to have a lot of random broken stuff because vendors never sorted it out and tons of technical debt from 3/4 configured stuff that nobody took the time to dig into and finish cleaning up after the vendor completed the initial setup, meanwhile organizations which actually take an active role in their infrastructure and focus more on using the right tool for the job tend to have much more robust systems, but more outages where they can only blame themselves
Yeah, a big part of my job is helping deploy thousands of systems with in one customer case a contractural commitment to be able to redeploy all 3,000 of their systems in 30 minutes…
But when it comes to my own system, I am mandated by company policy to let our IT handle it, who does it by hand from a USB stick… So when the time comes they want to reimage my system for whatever reason, II turn in my laptop for a few days, get it back and put my second m.2 disk back in to boot back into the OS I maintain after letting them do what they wanted to my alleged ‘primary’ OS.
Do things in recycle bin not get synced to the cloud/backed up?(edit: nope seems everything from breaking migration tool, ballooning profiles and overzealous compliance can be mitigated elsewhere). Hence doing so in the roll out? No idea otherwise or why they wouldn’t know. Sometimes we just get told to do things a certain way. Not IT anymore but currently work with engineers who try shortcutting triage queues (probably in an attempt to save everyone time, not maliciously) and we have to undo their assignment and triage it as laid out. Specifically we were told “people will try to tell you who to send internal requests to, ignore them”. Largely for accountability so tickets/requests don’t get dropped or breach SLA and also because it can break workflows. Locking out recycle bins without being able to provide a good reason is pretty wild though lmao.
They said they it’s a Citrix thing. They are getting rid of Citrix too, which is fine as it’s a pain in the ass, but moving to full PCs for remote workers tha don’t need them is a ridiculous waste of time and money, especially now. It’s just going to make things worse because supporting that won’t scale as cleanly.
And why this migration? It’s not like Citrix was a bad idea on the first place. It actually solves some real problems for us.
IT: “because we can’t remote into a Citrix box.”
Me: “the fuck you cant.”
Citrix literally makes a tool for doing exactly that! Its called Citrix Director and while yes it’s just as slightly-not-quite-wonky as everything else Citrix, it works quite well for remoting into a thin client’s session among other management features
They said they it’s a Citrix thing.
Pretty sure it’s more of a redirected folder thing with Windows, but Windows has been pretty wonky recently about redirected folders and profiles. By memory of my last Citrix environment redirecting the recycle bin is completely possible but bad practice since it’s just more profile data to fling around and slow down login times
Me: -submits ticket- “our recycle bins don’t work anymore. What happened?”
IT: “we scripted them to disable every time you guys log in from now on.”
Me: “……why?”
IT: “don’t know, but you won’t be getting recycle bins back until the upgraded computers roll out.”
Me: “okay, when will that be?”
IT: “dunno. We have to do the entire company and we can only do about 4 a week.”
Me: “dude, set up a fucking FOG server, throw all the interns at hooking the new machines up to a cheap switch, and multicast out an image. Bang this out in a few weeks.”
IT: “nope, open source doesn’t have support so we don’t use it.”
Me: “and who is “supporting” you at a rate of 4 pcs a week?”
IT: “……is there anything else I can help you with?”
Me: “gave us back our recycle bins.”
IT: “no”
Fucking Christ these guys are dumb.
“Open source doesn’t have support”
My brother in christ you are EMPLOYED to be the SUPPORT
No, they employed to contract out the support endlessly and fingerpoint when they can’t figure it out. Yay Microsoft!
And what if they aren’t able to solve the issue?
This is a commercial business, they can’t just ignore the problem. Someone has to solve it. And that is why companies will ALWAYS chose a product with support from the manufacturer. Just in case the people they hired are unable to solve it.
Then they ask the dev and pay for the time? You think thats not an option???
Its really funny, I’ve noticed in organizations where they only purchase based on support availability they tend to have a lot of random broken stuff because vendors never sorted it out and tons of technical debt from 3/4 configured stuff that nobody took the time to dig into and finish cleaning up after the vendor completed the initial setup, meanwhile organizations which actually take an active role in their infrastructure and focus more on using the right tool for the job tend to have much more robust systems, but more outages where they can only blame themselves
Yeah, a big part of my job is helping deploy thousands of systems with in one customer case a contractural commitment to be able to redeploy all 3,000 of their systems in 30 minutes…
But when it comes to my own system, I am mandated by company policy to let our IT handle it, who does it by hand from a USB stick… So when the time comes they want to reimage my system for whatever reason, II turn in my laptop for a few days, get it back and put my second m.2 disk back in to boot back into the OS I maintain after letting them do what they wanted to my alleged ‘primary’ OS.
relatable but that would get me investigated
Do things in recycle bin not get synced to the cloud/backed up?(edit: nope seems everything from breaking migration tool, ballooning profiles and overzealous compliance can be mitigated elsewhere). Hence doing so in the roll out? No idea otherwise or why they wouldn’t know. Sometimes we just get told to do things a certain way. Not IT anymore but currently work with engineers who try shortcutting triage queues (probably in an attempt to save everyone time, not maliciously) and we have to undo their assignment and triage it as laid out. Specifically we were told “people will try to tell you who to send internal requests to, ignore them”. Largely for accountability so tickets/requests don’t get dropped or breach SLA and also because it can break workflows. Locking out recycle bins without being able to provide a good reason is pretty wild though lmao.
They said they it’s a Citrix thing. They are getting rid of Citrix too, which is fine as it’s a pain in the ass, but moving to full PCs for remote workers tha don’t need them is a ridiculous waste of time and money, especially now. It’s just going to make things worse because supporting that won’t scale as cleanly.
And why this migration? It’s not like Citrix was a bad idea on the first place. It actually solves some real problems for us.
IT: “because we can’t remote into a Citrix box.” Me: “the fuck you cant.”
Citrix literally makes a tool for doing exactly that! Its called Citrix Director and while yes it’s just as slightly-not-quite-wonky as everything else Citrix, it works quite well for remoting into a thin client’s session among other management features
Pretty sure it’s more of a redirected folder thing with Windows, but Windows has been pretty wonky recently about redirected folders and profiles. By memory of my last Citrix environment redirecting the recycle bin is completely possible but bad practice since it’s just more profile data to fling around and slow down login times