An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • ooboontoo@lemmy.worldEnglish
    0·
    1 year ago

    Whether you believe the 90% claim or not, this is definitely the way things are going for tech support roles and probably many others. The real issue is even if a competitor didn’t want to lay off all that staff they will be forced to do so to remain price competitive. My recommendation for anyone, but especially IT, is to learn how to use LLMs as they will be pervasive before you know it.

    • MostlyBirds@lemmy.worldEnglish
      0·
      1 year ago

      My recommendation for anyone, but especially IT, is to learn how to use LLMs as they will be pervasive before you know it.

      Better idea: stop doing business with companies that do this.