• Chozo@fedia.io
    link
    fedilink
    arrow-up
    125
    arrow-down
    1
    ·
    6 months ago

    That’s why Spitz said to be angry in the Steam reviews instead of their Discord. People mistakenly took it as a dismissive whine, but that was actually a very important comment that I feel many people overlooked. Sony ain’t gonna do anything differently unless there is actual, tangible damage to their brand. That damage doesn’t come from chat rooms, that comes from storefront reviews.

    Keep the bad reviews coming if you want any hope of Sony relenting.

    • henfredemars@infosec.pub
      link
      fedilink
      English
      arrow-up
      42
      arrow-down
      2
      ·
      6 months ago

      I really hope Steam doesn’t consider this “review bombing” and take down such reviews. The response is entirely justified.

      • 8ender@lemmy.world
        link
        fedilink
        English
        arrow-up
        53
        arrow-down
        3
        ·
        6 months ago

        Good guy Valve appears to be quietly figuring out refunds for folks, even though almost all are above the hours played limit

        • EldritchFeminity@lemmy.blahaj.zone
          link
          fedilink
          English
          arrow-up
          41
          ·
          6 months ago

          Reminder that the hours played rule is only a limit for the automated refund system. You can request a refund for a game at any time for any reason. It just has to be manually reviewed and deemed justified by a person.

        • SchmidtGenetics@lemmy.world
          link
          fedilink
          English
          arrow-up
          22
          arrow-down
          3
          ·
          6 months ago

          I wonder if it’s more damage control, why are they allowing games to be sold in markets where the mandatory linking wasn’t possible?

          Steam should know this limitations, the devs knew about the requirements from Sony, it was listed on the store page since it was listed.

          • fluckx@lemmy.world
            link
            fedilink
            English
            arrow-up
            20
            ·
            6 months ago

            Apparently they recently updated the store to no longer sell in unavailable psn regions.

          • Kedly@lemm.ee
            link
            fedilink
            English
            arrow-up
            5
            ·
            6 months ago

            Its probably BOTH damage control AND Valve being staffed by PC nerds who ALSO dont want toxic console BS infecting the PC Sphere

      • SchmidtGenetics@lemmy.world
        link
        fedilink
        English
        arrow-up
        2
        arrow-down
        65
        ·
        6 months ago

        Every single one of those reviews missed multiple warnings about the required account linking.

        They are false reviews by definition, the store had the requirements listed, and there was a splash screen you had to accept when loading the game.

        Every single one of those reviews is someone who made an uneducated purchase, they shouldn’t be defended for their willful ignorance.

        • kautau@lemmy.world
          link
          fedilink
          English
          arrow-up
          43
          arrow-down
          4
          ·
          6 months ago

          Steam shouldn’t sell products in a country where you cannot use them

          • SchmidtGenetics@lemmy.world
            link
            fedilink
            English
            arrow-up
            2
            arrow-down
            45
            ·
            edit-2
            6 months ago

            You’re absolutely correct, how many of those reviews are pointing the blame correctly? I haven’t seen a single one yelling at Steam or arrowhead for selling the game in these markets that wouldn’t be able to play the game.

            • tehevilone@lemmy.world
              link
              fedilink
              English
              arrow-up
              36
              arrow-down
              1
              ·
              6 months ago

              There’s no way Steam is 100% in charge of what regions a game is available in. The publisher absolutely has a say in where, and if it was available in all regions at the start that was on purpose.

                • fluckx@lemmy.world
                  link
                  fedilink
                  English
                  arrow-up
                  18
                  arrow-down
                  1
                  ·
                  6 months ago

                  The company that published the game likely updated the region it can be sold in. Steam just offers a platform.

                  Steam/valve is literally not to blame at all for any of this. Do you work for epic games or something?

                  I’m all for putting the blame where it needs to be, but you’re just shooting at all parties involved indiscriminately. Like blaming a rental company for a death in a traffic accident because they own the car.

                  • pivot_root@lemmy.world
                    link
                    fedilink
                    English
                    arrow-up
                    6
                    arrow-down
                    1
                    ·
                    6 months ago

                    Steam/valve is literally not to blame at all for any of this. Do you work for epic games or something?

                    That’s a good one. Mind if I steal it for future usage?

                  • tehevilone@lemmy.world
                    link
                    fedilink
                    English
                    arrow-up
                    1
                    arrow-down
                    11
                    ·
                    6 months ago

                    It is also wholly possible that Steam changed the availability themselves, so you can’t take all the blame away from them, but like I said originally, this is Sony’s fault first and foremost as the publisher would have first say on regional availability.

        • Kedly@lemm.ee
          link
          fedilink
          English
          arrow-up
          16
          ·
          6 months ago

          Multiple being TWO at most, one nestled in the effectively credits section of the Steam page which almost never contains information pertainant to the purchase of the game, and another nestled in the “Skip over this usually optional content” settings after you have already installed the game. I didnt even know this game was linked to PlayStation in ANY WAY until this whole fiasco. Its only uneducated because it was HIDDEN.

        • misanthropy@lemm.ee
          link
          fedilink
          English
          arrow-up
          10
          arrow-down
          2
          ·
          6 months ago

          I’m guy buy it just to get a refund just for you

          EULA roofie-ing shouldn’t be defended

    • Aphelion@lemm.ee
      link
      fedilink
      English
      arrow-up
      12
      arrow-down
      2
      ·
      edit-2
      6 months ago

      This isn’t about Sony “relenting”, Arrowhead needs Sony’s PSN support network to deal with support tickets: it’s the whole reason Arrowhead signed up with a publisher instead of self publishing and developing an international workforce of support agents. I hate Sony as much as the next person but let’s be honest, Arrowhead needs Sony and PSN, and it makes sense given they want to spend their time making games rather than getting into being a publisher and help desk.

      Ultimately, Arrowhead should have made it a day one requirement and delisted the game on Steam for every country that lacks PSN support. Instead Arrowhead and Sony decided to let it ride and enjoy the sales and accompanying popularity.

      • Kedly@lemm.ee
        link
        fedilink
        English
        arrow-up
        9
        arrow-down
        2
        ·
        6 months ago

        And now because of that the PSN requirement is a poison pill. If that was a requirement from the get go, I likely would have reluctantly agreed to it. It now being retroactively enforced means if Sony doesnt relent, I and likely a lot of others will abandon the game and do what we can to get a refund, which will end up costing them a lot of money

        • undeffeined@lemmy.ml
          link
          fedilink
          English
          arrow-up
          1
          ·
          6 months ago

          It was a requirement from the beginning but it was not enforced due to the initial server issues. It was always there…

          Not saying it’s a good thing but a lot of the discourse I see online seems to overlook that crucial detail and imply this was pulled out of the blue with no warning.