• The Picard Maneuver@startrek.websiteOPEnglish
      471·
      10 months ago

      God, can you imagine if we had to go to some sort of DMV-like building to wait in person for Comcast customer support?

      People would starve.

      • naonintendois@programming.devEnglish
        21·
        10 months ago

        They actually have those. Some are more like stores but a while back (maybe 8+years ago) it looked like a DMV if you needed to swap your hardware out. Long lines and terrible customer service

        • jaybone@lemmy.worldEnglish
          51·
          10 months ago

          Where on earth did they have Comcast stores?

          I remember taking equipment to a UPS store to return it.

          • naonintendois@programming.devEnglish
            12·
            10 months ago

            Now they’re called Xfinity stores but before it was more of the warehouse for a distribution center. This was in South Florida.

          • rickyrigatoni@lemm.eeEnglish
            3·
            10 months ago

            I have one in my town. It’s less of a store and more like a quartermaster? You go in to drop off hardware you’re returning, pick up new hardware, ask for a replacement remote, pay your bill. It’s mostly just to avoid having to send things through the mail and all the trouble that can be in some years and areas.

          • BakerBagel@midwest.socialEnglish
            3·
            10 months ago

            It will typically be one per Comcast service center. So if you are in a semi rural area, it might be in the bugger city the next county over, or there might be a handful scattered across a large metro area. They also serve as the rally point for all their cable guys.

          • poppy@lemm.eeEnglish
            2·
            10 months ago

            I live in the Midwest and we have one in a strip mall. It’s basically like a mobile carrier store (AT&T, T-Mobile, etc). A few backless benches, a few service desks, a “sleek” counter, walls and large TVs lined with advertisements as well as some products (Xfinity/Comcast does mobile phone plans now too so they have phones, smart watches, etc for display). You can also return your equipment there but it’s mostly for signing up for services and billing help I suppose.

  • Marxism-Fennekinism@lemmy.mlEnglish
    501·
    10 months ago

    Just give me the option to mute the damn hold music so I can do other stuff while waiting for someone to answer.

        • AwkwardLookMonkeyPuppet@lemmy.worldEnglish
          9·
          10 months ago

          “We value your time. That’s why we’ve placed you on hold for twenty minutes after forcing you to navigate through an AI menu for 15 minutes. Please continue to hold and we’ll answer after your previous positive mood has vanished and you’re furious. Allow us to tell you about our worthless website 900 times while you wait.”

      • n3m37h@lemmy.dbzer0.comEnglish
        4·
        10 months ago

        Or they stop the misic pause for 2 secs so you think someone has picked up then a shitty ass robot voice saying “thanks for holding but all of our agents are currently busy, please stay on the line” every 15 or 30 secs

  • MrJameGumb@lemmy.worldEnglish
    45·
    10 months ago

    If they’re anything like the customers I deal with then they’ll all be ready to murder each other after about 5 to 10 minutes

  • SpaceCowboy@lemmy.caEnglish
    30·
    10 months ago

    “Has everyone else here just tried turning it off and turning it back on again?”

    I kinda wished there was something like this the other day when my internet stopped working for no reason. “Did your internet stop working around 10 minutes ago too?”

  • hperrin@lemmy.worldEnglish
    23·
    10 months ago

    You have to solve the person before you’s problem before the next guy solves yours.

  • mo_ztt ✅@lemmy.worldEnglish
    21·
    10 months ago

    There was one time only in my life that I saw The Revolution of the Customers take one little step towards becoming a reality. I consider myself blessed that I was there to witness it.

    I was in an airport during a holiday and a baggage handler’s strike. I was happy to be patient, since I support the workers in fucking up the bosses and striking during an especially painful time, so I was just observing the chaos. Gate and ticket agents were dealing with customers and then going down and putting bags on the plane themselves. Flights were cancelled. People were flown to new airports without a seat assignment on their connecting flight, and then told at the new airport that they wouldn’t be able to fly out for some indefinite period of time until the airline figured some new things out. I saw a little handful of people waiting for their bags at their destination make friends with each other, and break out a bottle of wine from one of someone’s bags that had arrived, and they all sat around drinking from the bottle while they were waiting for the rest of their bags, which never arrived. General chaos. Like I say, I was fine, but some people were pissed and the employees who were there were clearly dealing with a mountain of logistical and emotional difficulties.

    So, in the middle of this, we were all sitting at our gate and waiting, while the gate agent was slowly processing her way through the queue of angry people, when this dude stormed over to our little gate area and started yelling out to everyone at the top of his lungs.

    “HEY! Are all you people waiting for flight 437?”

    Someone indicated that we were.

    “Well you’re waiting at the wrong gate! It’s B37! Do you wanna know how I know? Because that’s MY flight! And I was waiting at the wrong gate too!”

    “YOU!” he yelled, pointing at the gate agent like the finger of God. Everyone’s eyes swiveled over to the poor woman standing at her little podium.

    “You didn’t tell them! Did you!?”

    She indicated that she was about to make the announcement, and he cut her off.

    “I KNEW IT!” he yelled. Turning away from her dismissively, he addressed the crowd, since he had their full attention. “Come on, everybody! Let’s go to gate B37!”

    And, completely alone, he stormed off through the airport towards B37.

    After everyone had verified with the agent that yes, we should be at B37, we all sheepishly migrated over to where he’d told us to go. It was only an instant in time, but for that moment, I felt like I saw a glimmer of what could be. The full realization of self-government by the “going where they’re told while employees organize everything” consumer class. And in an airport, the most restrictive of take-off-your-shoes-and-throw-away-your-water obedience places, no less.

      • theneverfox@pawb.socialEnglish
        1·
        10 months ago

        I hope I work with him, and I hope I am him when situations unfold

        He didn’t just figure out the truth. He came back for everyone else. What benefit does that bring him? Maybe the boarding goes faster, but maybe he endangered his own seat if the airline was trying to pull some bullshit

        I don’t care if I’m listened to, but I hope I always disseminate the knowledge. Because we’re all in this together, even when we’re artificially forced to compete

        • mo_ztt ✅@lemmy.worldEnglish
          2·
          10 months ago

          Yeah, that’s what I mean. He stepped up, he sorted shit out, he moved on. Puts to shame everyone who was just waiting in line to bitch at the airline staff about things they can’t change anyway.

  • Knitwear@lemmy.worldEnglish
    19·
    10 months ago

    [countless smoke alarms across the globe scream in concert as every introvert melts their phones in unison]

      • betterdeadthanreddit@lemmy.worldEnglish
        3·
        10 months ago

        UL 217 and 268 standards. They have gotten better but there are certain things where the balance of safety, cost and convenience heavily favors the first followed by the second and then the third.

        Interestingly (for a certain narrow definition of “interesting”), the standards have been updated in recent years to reflect the impact of convenience on safety. Cooking can produce smoke that reaches the threshold needed to trigger the alarm without being an indication that there’s an imminent danger to the structure and residents. When cooking sets off alarms, people may be tempted to disable those alarms while cooking. Some get re-connected afterward, some don’t. The result is that because the alarm is effective (annoying), a significant number of homes have fewer active warning devices than intended.

        Some nerds conned a lab into letting them light stuff on fire for money without all the legal trouble a casual arsonist might have to worry about. A side benefit of this arrangement is they’ve collected a ton of data on smoke and fire development with a wide variety of fuels over time. In order to cut down on the likelihood of those annoyance disconnections, devices built to the newest standard should be less sensitive to the type of smoke that results from normal cooking.

        Doesn’t fix the midnight chirp you’re talking about but the people writing the requirements have noticed that human nature is still a factor.

      • bleistift2@feddit.deEnglish
        11·
        10 months ago

        it fucking screams at you and continues chirping because it’s missing a battery

        I have never seen a fire alarm with a backup battery. Buy a different one maybe?

  • Daxtron2@startrek.websiteEnglish
    18·
    10 months ago

    Make it so that it connects you to 1v1s in cod4 on shipment. Winner moves ahead one place in the queue.